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We are committed to ensuring accurate and timely delivery of your orders. To achieve this, it is crucial that the address provided is complete and accurate, including details such as correct abbreviations, street, building or apartment numbers, and any relevant routing information.

It is important to note that we cannot be responsible for lost, misplaced, or incorrectly delivered shipments due to inaccurate or incorrectly entered address information during the purchasing process.

Processing time is independent of shipping period. All orders, both domestic and international, require a processing time that may take up to 4 business days (excluding Saturdays, Sundays and holidays).

Once your payment is authorized and verified, further processing may take up to 4 more business days. However, it is important to note that this period does not include holidays or weekends.

Regarding shipping costs, it is important to note that these are non-refundable. If you choose to refuse a shipment, you will be responsible for both the original shipping charges and the costs of returning the package to us, which will be deducted from any payment issued.

In short, we strive to ensure that your orders are delivered efficiently and correctly. Your cooperation in providing accurate and detailed address is essential to ensure a smooth shipping experience.

At Drabba Lovers, our goal is to ensure your complete satisfaction with every purchase. Therefore, we have developed a return policy designed to give you confidence and peace of mind when purchasing our products.

We offer a return period of 7 days from the delivery date for all items, allowing you to calmly evaluate your purchase and ensure you have made the right decision.

Our returns and exchange process is simple and efficient. Refunds are typically processed within 5-7 business days of receiving the returned items, or exchanges can be made for another model based on your preference.

To be eligible for return, items must be in original condition: unworn, unwashed, and with original tags intact. Any damaged, defective or incorrect items must be reported within the first 7 days of delivery.

We reserve the right to refuse returns in cases of irregular history or fraudulent activity. Additionally, returned items must be sent to our designated facility for proper processing.

This policy is established to ensure your satisfaction and confidence when choosing our products. We are committed to providing you with a transparent and trustworthy shopping experience at all times.

At Drabba Lovers, we understand the importance of your peace of mind when shopping online. That is why we offer the option of payment on delivery throughout Colombia. With this modality, you have the security of paying for your order when you receive it in the comfort of your home.

Our mission is to make your shopping experience as convenient and secure as possible. In addition to cash on delivery, we have a simple and efficient returns process. If for any reason you are not satisfied with your purchase, we offer a return period of 7 days from the delivery date.

We are committed to providing you with quality products and exceptional customer service. With Drabba Lovers, your satisfaction is our number one priority.